Final Sale / Research Products
Due to the nature of research products and product integrity requirements, orders may be final sale once shipped unless
otherwise required by law or approved by Velisse Labs in writing.
Damaged or Incorrect Orders
If an order arrives damaged, defective, or incorrect, customers must contact contact@velisselabs.com within 48 hours of delivery with the order number, photos of the packaging and product, and a description of the issue. Approved claims
may be eligible for replacement, store credit, or refund at Velisse Labs discretion.
Returns
For product integrity reasons, opened, used, reconstituted, tampered, damaged-after-delivery, or improperly stored products are not eligible for return. Sealed and unused items may be eligible for return approval within 14 days of delivery if approved in writing by Velisse Labs.
Refund Processing
Approved refunds are typically processed within 5-10 business days after inspection and approval Timing may vary depending on the payment provider.
Order Cancellations
Orders may only be canceled before processing or shipment. Once an order has been processed, packed, or transferred to the carrier, cancellation cannot be guaranteed.
Chargebacks
Customers agree to contact Velisse Labs first to resolve any issue before intiating a payment dispute. Fraudulent or abusive chargebacks may result in refusal of future orders.