Last Updated: June 2026
Velisse Labs currently ships within the United States.
Order Processing
Orders are generally processed within 24 hours after payment confirmation.
Shipping Times
Shipping delays may occur due to weather, carrier issues, holidays, or other circumstances outside our control.
Tracking Information
Customers will receive tracking information once an order has shipped.
Incorrect Shipping Addresses
Customers are responsible for ensuring shipping information is accurate at checkout. Velisse Labs is not responsible for delays or losses caused by incorrect addresses provided by customers.
Lost or Stolen Packages
Once a package has been marked delivered by the carrier, responsibility transfers to the recipient. Customers should contact the carrier directly regarding stolen or missing packages.